Cancellation policy
Last Updated: January 28, 2026
Changed your mind? No worries — the nomad life is all about staying flexible.
STANDARD ORDERS
Before dispatch: Email us at hello@flexsta.com and we'll cancel your order for a full refund.
After dispatch: Once shipped, we can't cancel. You can return it under our returns policy once it arrives.
PRE-ORDERS
Occasionally we offer pre-orders for products that aren't yet in stock. Here's how they work:
- We may collect full payment or a deposit at checkout
- Your order will ship once the product is available
- We'll email you with an estimated shipping date
Cancelling a pre-order: You can cancel any time before we ship. Email hello@flexsta.com for a full refund of any amount paid.
After dispatch: Standard returns policy applies.
REFUND TIMING
Refunds are processed to your original payment method within 5-10 business days, depending on your bank.
RELATED POLICIES
Returns & Refund Policy https://www.flexsta.com/policies/refund-policy
Terms of Service https://www.flexsta.com/policies/terms-of-service
Warranty https://www.flexsta.com/pages/warranty
Privacy Policy https://www.flexsta.com/policies/privacy-policy