Refund policy

Last updated: 28 January 2026

30-DAY MONEY-BACK GUARANTEE 

Not perfect for you? Return it within 30 days for a full refund (excl shipping cost). No questions asked.

Arrived damaged or broken? That's covered under our Warranty Policy, we'll send a replacement, no return needed.

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HOW TO RETURN

Step 1: Email returns@flexsta.com within 30 days of delivery. Include your order number and reason for return.

Step 2: Ship it back using the address we provide. Customer pays return shipping (we recommend tracked).

Step 3: Once received and inspected (1-2 business days), we refund your original payment method. Funds appear in 5-10 business days depending on your bank. Original shipping costs are not refunded. We reserve the rights to withhold the refund if the product if it does not meet the return conditions.

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RETURN CONDITIONS

✓ Within 30 days of delivery ✓ All parts included ✓ Clean and undamaged (light testing is fine) ✓ Original or protective packaging

✗ Damaged from drops or misuse ✗ Missing parts ✗ Excessively worn

Not sure if yours qualifies? Email us photos at returns@flexsta.com.

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RELATED POLICIES

Terms of Service https://www.flexsta.com/policies/terms-of-service

Warranty https://www.flexsta.com/pages/warranty

Shipping https://www.flexsta.com/policies/shipping-policy